Shipping & Returns
Please note:
• Buyers are responsible for any customs duties, import VAT or local taxes that may apply in their country.
• Colours may vary slightly depending on screen settings.
• Oil pastel works are protected with fixative, but remain delicate surfaces and should be handled with care.
Shipping Times
Each artwork is carefully prepared and packaged before shipping. Orders are typically dispatched within 1–3 business days.
UK orders are shipped via Royal Mail Tracked and are usually delivered within 1–3 working days after dispatch.
International orders are shipped via Royal Mail International Tracked. Delivery times vary depending on destination and local customs processing, but most orders typically arrive within 5–25 working days.
Please note that delivery times are estimates and may occasionally be affected by postal delays, customs procedures or seasonal demand.
Returns
Returns are accepted within 14 days of delivery.
If your order arrives damaged, please contact me within 7 days of delivery and include photographs of:
the artwork
the packaging
and any visible damage
Every effort will be made to resolve the issue as fairly as possible.
Digital Products & Workshops
Due to the nature of digital content, refunds are not available for workshop videos, downloadable materials or digital products once access has been provided.
If you have any questions before purchasing, please feel free to get in touch through the Contact page.
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